Here are some questions many of our clients have asked us before
If you have any other questions please always feel free to call or email us
We have been in business as a family and working in the Northern Chicagoland area as well as the Northern and Western Suburbs and North Shore area since 1987.
Zbigniew or “Ziggy” is the official owner of our firm, however three generations of our family work full-time in our business.
Our firm was started by Zbigniew Sterczynski and his son-in-law Robert Pindral in 1987. Robert and Zbigniew had moved our family here from Poland the year before in order to start their new business here in the States. In Poland Zbigniew worked as a building engineer and also owned his own successful construction company while Robert did mechanical and electrical work. Robert’s technical know-how perfectly complemented Zbigniew’s experience running his own businesses and over the years the two of them as well as the rest of our family worked together to build a now growing and very successful business.
We are fully licensed and bonded and our entire firm including all of our workers are insured by State Farm. We are also legally incorporated in the state of Illinois and registered with Angie’s List and the Better Business Bureau.
Of course. We have an entire page full of our references that you can contact and we also have a page that links to other sites which have reviews of our work. We currently have an A+ rating at the Better Business Bureau, an A rating on Angie's List, and a perfect 5-Star rating on Citysearch. We can also provide you with additional references per your request that are closer to your area or more closely related to your kind of project.
Yes and yes. We can help you design your project so that it turns out exactly the way that you want it to and we can also bring you samples from our suppliers. We can also get any other brands and materials you might want to make sure your project turns out the way that you want it to.
You can also check out other parts of our website to see some of our previous projects.
No. Our firm is entirely family-owned and operated and we do not employ salesmen. Zbigniew and Robert, the owner and manager respectively, are the ones who give estimates and meet with our clients. They are both highly experienced contractors and home-remodelers and they will not only help you figure out what you want to do, but they will also plan out your entire project with you from start to finish.
Both Robert and Zbigniew will be directing the work at your home. Zbigniew will handle most of the business matters and Robert will be there on a day-to-day basis making sure that our crews stay on task and finish on time. They will always be available to speak or meet with you if you have any concerns.
We always go over every detail of your project in our estimate and before you sign a contract. Our goal is always to make sure that your project is done the way that you want it to and that you are always aware of the costs of our work before we get started. If there are ever any unforeseeable costs or difficulties or if you change your mind about something while we are working we will always notify you of the related changes as well as their costs.
Absolutely not. We understand that these days many people are on budgets but that they also want the highest quality service and materials for their home remodeling project. Our commitment is to always make sure that you stay within your budget and we will do everything that we can to make sure that you get the best deals on your materials as well as the most efficient service. We are very flexible in terms of the price ranges that we can work in and we will always do everything that we can to make sure that you get the absolute highest quality work done at a price that you are comfortable with.
Our goal is always to make sure that our clients are 100% satisfied with both our service and workmanship and we always try to give you a price that allows for the highest quality materials and installation while staying as cost-effective as possible. We understand that you want the highest quality job done per your budget so Robert and Zbigniew always do whatever they can to get you the best deals and to make sure that your project is done as quickly and efficiently as possible.
If you have any budgetary concerns at all or if you have questions about our pricing Robert and Zbigniew will always be available to meet with you and discuss your project. As we stated our goal is to make sure that your project is completed in a manner that you find satisfactory and we always do everything in our power to tailor every aspect of your project (including the price) to your needs and desires.
There are two reasons why you can feel comfortable working with our firm. First of all we have been continually and successfully in business since 1987 and we believe that that is due to our sound business practices which are based on honesty, openness, quality work, and dedicated customer service. We believe that the reason that we have been able to stay operational and profitable even during these tough economic times is because the values which we base our business on are timeless and they allow us to serve our customers at cost-effective prices no matter what obstacles might stand in our way.
Secondly, we have a strong vested interest in ensuring that our firm completely fulfills our obligations and meets your expectations. Since our business is entirely family run we are all dependent on its success and work hard to ensure that it runs the way that it is supposed to. We believe that our reputation as honest, high-quality, and customer-friendly contractors is our most highly-prized asset and we are committed to doing everything that we can to maintain that reputation as well as to ensure that all of our clients and references are comfortable recommending us. If you have any doubts at all please always feel free to contact either us or any of our references and we know that your concerns will be fully alleviated.
Robert and Zbigniew will be in touch with you during the entire project. If you ever have any questions or concerns about what is being done on your home they will always be available. Robert will be checking in on your project daily and will always be available via cell-phone while Zbigniew will usually be in the office and also available via email.
Our firm has been continually in business since 1987 and the reason that we have been able to operate and grow so successfully is that we have always made serving our clients and honoring our agreements our top priorities. Barring any unforeseeable problems or obstacles we always make sure that we stay within the boundaries of our agreements with our clients.
You can also contact our references and they will verify that we always do everything that we can to make sure our projects are done on time and on budget.
Yes. Despite the fact that we plan everything out with you beforehand we understand that sometimes our clients might want to make changes to their projects before they are completed. If that is the case we are always flexible and do everything that we can to accommodate your changes as quickly and as cost-effectively as possible.
We believe that what make our firm the right firm for your project is our years of high-quality expertise and our flexible, customer-centered attitude. You will find that we will always arrive promptly on time to estimates and appointments and that we always do everything that we can to address all of your questions and concerns before a project gets started. When we are working in your home you will also find that we always arrive on time, keep our worksite neat and tidy, and go out of our way to make sure that things in your home stay as normal as possible while we are finishing our work.
Additionally, you will find that our broad expertise will allow us to complete every aspect of your project down to the finest detail. In our many years in business we have encountered just about every type of home remodeling project possible and we have all the tools and know-how to get your project done right. We also work very closely with both our clients and suppliers and we will always be able to get you the materials and supplies that are suitable to your tastes and budget.
We believe that what sets us apart from our competitors is that we have been able to find the perfect balance between offering high-quality customer service and experienced workmanship while still being able to finish our projects quickly and at cost-effective prices. Since our business is run entirely by our family we have practically no over-head or administrative costs and we are able to pass those savings on to our customers.
Furthermore, since our office is staffed entirely by our family we are able to communicate amongst ourselves and with our clients in a very quick and effective manner. This allows us to both make ourselves available to you when you need us and it also ensures that your project, including any changes or problems, are always dealt with quickly and efficiently.
We believe that this perfect combination of “big-business” expertise and quality coupled with our “small business” efficiency and dedicated customer service makes us the perfect firm for any home remodeling project.
Yes. We are currently running a spring-time special where we are offering a 30% discount on all labor costs.
We also have a permanent promotion in which we mail you $100 if you refer us to a new client with whom we sign a new contract.
We have also pledged 1% of our 2011 revenue from Lake Forest and Lake Bluff to the Lake Forest High School Foundation as part of a special promotion to support our community.
Our website contains the most complete information about our business, however you can also find us on Servicemagic, Citysearch, Google, Angie’s List, The Better Business Bureau, Twitter, and Facebook.
Additionally, you can always call us at (847) 482-1800 or email us at email@example.com to request any additional information you might like.
Either email us or call us and we will have someone go out to your home right away to give you a free estimate and to get you started on your project.
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